Welcome to Florist Islington. These Terms & Conditions ('Terms') govern your use of our online flower delivery service within Islington and the surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully before placing your order.
Florist Islington provides online flower delivery services to customers located in Islington and adjacent boroughs. These Terms apply to all flower purchases, deliveries, and related transactions conducted through our website, ensuring a consistent and transparent experience for our customers throughout Islington and neighbouring areas.
To purchase flowers or related products from Florist Islington online, you must select your desired items, add them to your basket, and follow the checkout instructions. As part of the checkout process, you will be asked to provide necessary personal and delivery information. It is your responsibility to ensure all information is accurate and up-to-date.
After completing your order, you will receive an order confirmation email detailing your purchase. This email is an acknowledgement of your order, not acceptance. Acceptance occurs when we dispatch the goods, at which point a binding contract is formed.
We reserve the right to decline or cancel orders in cases such as stock unavailability, payment issues, or in situations where fulfilling the order would violate these Terms. Should your order be declined or cancelled, any payment taken will be refunded promptly.
Our commitment is to deliver exceptional flowers and arrangements. As flowers are seasonal, some varieties or specific products may, on occasion, be unavailable. In such cases, Florist Islington reserves the right to substitute items of equal or greater value and similar appearance. We strive to maintain the overall style and value of your chosen arrangement. If major substitutions are necessary, we will attempt to inform you prior to dispatch.
Product images used on our website illustrate typical arrangements and are for guidance purposes only. Actual delivered products may differ slightly due to natural variation in floral items.
All prices displayed on the Florist Islington website are in Pounds Sterling (GBP) and include VAT unless stated otherwise. The total cost of your order, including any applicable delivery charges, will be clearly displayed at checkout before payment is required.
We accept major credit and debit cards, as well as other payment options as indicated at checkout. Payment is taken at the point of order placement. Orders will only be processed upon confirmation of cleared funds. If payment cannot be processed, the order will not be completed.
Florist Islington reserves the right to change prices at any time without prior notice. However, the price applicable to your order will be the price current at the time the order is placed.
We aim to provide efficient and prompt flower delivery across Islington and the surrounding areas. Delivery date and time preferences can be selected during checkout, but are not guaranteed unless specifically confirmed. Same-day delivery is available for qualifying orders placed before the indicated cut-off time.
You, or a nominated recipient, must be available at the delivery address to receive the order. If the recipient is unavailable, our driver will follow your instructions or leave the flowers with a neighbour or in a safe location, leaving a delivery card where possible. We cannot take responsibility for failed deliveries where delivery details are incorrect or where there is no accessible and safe place to leave the flowers.
While we make every effort to fulfil deliveries as specified, circumstances beyond our control (including traffic, weather, or supply issues) may occasionally affect delivery times or dates. We will inform you as soon as possible of any significant delivery delays or issues.
You may cancel or change your order at least 24 hours prior to the requested delivery date by contacting us with your order details. For peak periods (such as Mother’s Day, Valentine’s Day, and Christmas), a minimum of 48-hours’ notice may be required due to high demand and supplier commitments.
Orders cancelled or amended after flowers have been prepared for dispatch, or within 24 hours of the delivery date (48 hours during peak times), may not be eligible for a full refund as the perishable nature of our products means re-sale is not always possible. In such cases, a partial refund or credit at our discretion may be offered.
If we are unable to fulfil your order for reasons such as stock shortages or inability to deliver to the specified address, we will notify you and arrange a replacement, alternative delivery date, or a full refund.
We take great care to ensure the quality and freshness of every flower arrangement sent out. However, if for any reason you are dissatisfied with your purchase, please contact us within 24 hours of delivery. Photographic evidence may be required in order to process your complaint and facilitate an appropriate resolution, which may involve a replacement or refund.
Due to the perishable nature of flowers, returns are generally not possible unless the delivered product is faulty, damaged, or not as described. In compliance with your statutory rights, this does not affect your legal rights regarding the sale of goods that are not fit for purpose or as described.
By placing an order, you confirm that:
You are responsible for checking your order confirmation for accuracy and reporting any errors to us as soon as possible.
Florist Islington’s total liability in respect of all losses arising under or in connection with your use of our flower delivery service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of the order placed. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited by law.
We are not liable for any consequential, incidental, or indirect damages, including but not limited to loss of goodwill, profits, or data, arising out of or in connection with the use or inability to use our website or services.
We cannot accept responsibility for acts or omissions of third parties once delivery has been made to the address or instructions provided by the customer.
Your privacy and security are important to us. All personal information provided during the ordering process is managed in accordance with applicable data protection regulations. Details are only used to process and deliver your flowers or for communications related to your order.
We employ industry-standard security measures to protect your personal and payment information. However, you accept that no online transmission or storage system is entirely secure and agree that we will not be liable for unauthorised access unless resulting from our direct negligence.
All content and materials on the Florist Islington website, including text, images, branding, and design elements, are the intellectual property of Florist Islington or our licensors. These materials may not be copied, reproduced, distributed, or used without prior written consent, except as necessary for placing an order with us.
We may update these Terms & Conditions at any time to reflect changes in our legal obligations, business practices, or the scope of our services. The revised Terms will apply from the date of publication on our website. You are encouraged to review the Terms periodically to ensure awareness of any changes. Continuing to use our services constitutes agreement to the updated Terms.
If any part of these Terms is found to be legally invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, your order, or our online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, feedback, or wish to make a complaint concerning your flower delivery experience in Islington or surrounding areas, please use the contact form available on our website. Our customer service team aims to respond to all enquiries promptly and to resolve any issues to your satisfaction whenever possible.
By using the Florist Islington website and placing an order, you indicate your understanding of and agreement with these Terms & Conditions. If you do not agree to any part, you should not place an order or otherwise use our online flower delivery services.
These Terms apply to all customers across Islington and surrounding areas using the Florist Islington online shop for flower delivery. Please retain a copy of these Terms & Conditions for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Islington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Islington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
