At Florist Islington, we take great pride in delivering only the freshest blooms to homes and businesses throughout Islington and the local area. Our reputation is built on providing exceptional, long-lasting flowers tailored to your needs. We understand that every delivery matters, which is why we offer a robust Returns, Refunds & Complaints policy to give you confidence every time you order.
Our Fresh Flowers Guarantee means you will receive flowers in their prime, carefully packed and delivered in the best possible condition. Every order is hand-selected by our experienced team to ensure it meets our high standards of quality and freshness.
Despite our attention to detail, rare mishaps can occur during the delivery process. If your flowers arrive damaged or are not in the expected condition, please notify us as soon as possible—ideally within 24 hours of receipt. We may request a photo of the arrangement so our team can assess the issue. Once verified, we will arrange a replacement at the earliest opportunity or offer you a full refund, depending on your preference.
Our blooms are guaranteed to stay fresh for at least 5 days from the date of delivery, provided they are cared for as per our supplied instructions. If your flowers wilt or perish within this period despite proper care, please contact us promptly so we can investigate and resolve the issue for you. We may offer a replacement or a partial/full refund based on the condition and timing.
Your satisfaction is our priority. If you are not completely happy with your order, we offer flexible options including:
Our team will discuss these options with you to ensure you receive the service that best meets your needs.
We strive to provide outstanding service at every stage, but if you feel something hasn’t met your expectations, we want to hear from you. Please get in touch with your order details and a clear description of the issue. Complaints are handled with the utmost care and respect. Our management team will investigate thoroughly and contact you directly, usually within one working day. Rest assured, we are committed to resolving all matters swiftly to your satisfaction.
As a trusted local florist, Florist Islington is dedicated to supporting the residents and businesses of Islington with a personal, reliable flower delivery service. Thank you for choosing us – your happiness and confidence in our fresh flower guarantee are always at the heart of our business.
If you have any questions or concerns about your order, our team is always here to help. We appreciate your trust in us as your local Islington florist, and we look forward to delighting you with every bouquet.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
